Terms of Service

The Gift Flow Service

Gift Flow helps Shopify merchants offer multi-recipient checkout. A customer can assign cart items to recipient addresses, review shipping and totals, pay through Shopify checkout, and then Gift Flow creates separate recipient child orders for merchant fulfillment.

Gift Flow uses Shopify draft orders, a parent payment order, recipient child orders, order status surfaces, refund mirroring, privacy request workflows, and scheduled recovery/retention jobs to support this workflow.

Merchant Responsibilities

• Keep the Shopify store, products, variants, inventory, prices, shipping rates, markets, taxes, discounts, and payment settings accurate.
• Enable and keep active the required Gift Flow theme, checkout, customer account, admin, validation, and payment customization surfaces that apply to the store.
• Keep Shopify payment capture set to automatically capture at checkout and avoid unsupported manual, offline, deferred, Cash on Delivery, bank transfer, bank deposit, or money order style payment methods for Gift Flow checkout.
• Test Gift Flow after installing it and before busy periods, launches, product changes, shipping changes, discount changes, market changes, payment changes, or theme changes.
• Pause Gift Flow before major store changes where active multi-recipient checkout links could become stale.
• Use recipient child orders for fulfillment and most refund actions, and avoid manually editing Gift Flow-created draft orders while a checkout is in progress.
• Configure gift-option fields responsibly and avoid asking customers for unnecessary sensitive data.
• Provide any customer-facing privacy notices, terms, refund policies, shipping policies, and legal disclosures required for the merchant's store.

Gift Flow Responsibilities

• Use Shopify-standard app architecture, authentication, app proxy, webhooks, Functions, and Admin API access for the Gift Flow workflow.
• Process merchant and customer data only for the purposes described in the Privacy Policy and Data Processing Addendum.
• Maintain app-level privacy request handling, retention, minimization, redaction, and shop redaction workflows.
• Keep production logs concise and avoid logging customer data, full webhook payloads, order IDs, or large Shopify API responses.
• Use reasonable technical and organizational safeguards for app-held data.

Payment, Orders, and Refund Boundaries

Gift Flow does not replace Shopify checkout. Customer payment is completed through Shopify checkout. Gift Flow does not collect payment card numbers or operate as a payment gateway.

Gift Flow creates a parent payment order for the customer payment and separate recipient child orders for fulfillment. Merchants should work from child orders for fulfillment and child-order refunds unless Gift Flow status specifically instructs merchant review.

If Gift Flow detects unsupported payment state, stale checkout state, missing setup, or store-change pause state, it may pause Gift Flow checkout, block addressed carts from using the wrong checkout path, or retain related draft orders for merchant review.

Plans and Billing

If Gift Flow offers paid plans or plan limits, the plan shown in the Shopify App Store, Shopify Billing approval flow, or Gift Flow admin applies. App charges for public Shopify App Store distribution should be processed through Shopify Billing unless Shopify allows a different method.

Data Protection Terms

The Gift Flow Data Processing Addendum applies when Gift Flow processes customer or recipient personal data on behalf of a merchant. It forms part of these Terms and is accepted in the same way as these Terms.

Gift Flow's Privacy Policy explains what data is processed, why it is processed, how it is protected, and how long app-held data is retained.

Acceptable Use

• Do not use Gift Flow to collect data that is not needed for checkout, fulfillment, refunds, support, or privacy request handling.
• Do not try to bypass Shopify checkout, Shopify app permissions, Gift Flow validation, payment restrictions, or app security controls.
• Do not overload the app, interfere with scheduled recovery jobs, or use Gift Flow in a way that harms Shopify, merchants, customers, or app infrastructure.
• Do not copy, resell, reverse engineer, or misuse Gift Flow except as allowed by applicable law.

Availability and Support

Gift Flow is provided through Shopify and supporting infrastructure. The app may be unavailable during maintenance, provider outages, Shopify incidents, deployment, store misconfiguration, or security response work. Gift Flow may change, pause, or remove features to keep the app secure, compliant, reliable, or aligned with Shopify requirements.

Merchants can contact Gift Flow using the details below.

Disclaimers and Liability

Gift Flow is provided for use with Shopify stores and depends on merchant configuration, Shopify services, customer input, and third-party infrastructure. To the extent permitted by law, Gift Flow is provided without warranties that it will be uninterrupted, error-free, or suitable for every merchant workflow.

To the extent permitted by law, Gift Flow is not responsible for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from use of the app.

Termination and Changes

A merchant may stop using Gift Flow by uninstalling the app from the Shopify store. Gift Flow may suspend or terminate access where needed for security, legal compliance, Shopify platform compliance, non-payment, abuse, or material breach of these Terms.

Gift Flow may update these Terms as the app, providers, business model, or legal requirements change. Continued use after an update means the merchant accepts the updated Terms.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to resolve disputes arising from these Terms, except where applicable law requires otherwise.

Shopify's own terms, app distribution rules, API terms, billing rules, and platform requirements remain separate obligations between Shopify and the relevant party.